LIST OF QUESTIONS AND ANSWERS

Frequently Asked Questions, better known by the acronym FAQ, are literally the "frequently asked questions."
In this section, more precisely, you can find the answers to the questions received and, more often, sent in by readers.
The need to provide this information, is born from the desire to optimize the timing of acquisition of the information sought by the user as well as the advice of MG Legno Arredo making the browsing experience simple, efficient and effective.

How to send a message?

Dear User, To send a message to MG Wood Furniture from the official site is very simple. In the menu bar, go to "Contact us" page and displays the "Send Message" from the menu. Once on the page, fill out the form and send. One of our compliance officer will respond as quickly as possible.

How to request a quote?

Dear user,

Dear User, To send a message to MG Legno Arredo from the official site is very simple.
In the menu bar, go to "Contact us" page and displays the "Send Message" from the menu.
Once on the page, fill out the form and send.
One of our compliance officer will respond as quickly as possible.

How to order a product?

Dear user,

To order a product from MG Legno Arredo official website is very simple.
Is possibile:
- Send an e-mail from MG Legno Arredo site, go to "Contact us" page and displays the "Send Message" from the menu. Fill out the request form in every field, lists the products that you are interested / in and submit the form. One of our compliance officer will respond as quickly as possible.
- Telephone number 081 02 02 679 Monday to Friday from 8:30 to 18:30. One of our agents will be charged at your disposal.

How to subscribe to the newsletter?

Dear user,

To send your newsletter subscription by MG Legno Arredo from the official site is very simple.
In the menu bar, go to "Contact us" page and displays the "Subscribe to the newsletter" in the dropdown menu.
Once on the page, fill out the form and send.
You will receive regular information, news, promotions, etc.. e-mail.

Can I request to order a product and then measure out?

Dear user,

Yes, of course, all our products are handcrafted.
Obviously, you must specify that the relevant price and turnaround times are significantly different from the usual ones.
Send your request form from the "Send Message".
One of our compliance officer will respond as quickly as possible.

Can I choose a wood color different from those in the standard range / option?

Dear user,

Yes, of course.
Obviously, you must specify that the relevant price and turnaround times are significantly different from the usual ones.
Send your request form from the "Send Message".
One of our compliance officer will respond as quickly as possible.

Can I choose a color other than those of the cushions in the range standard / optional?

Dear user,

Yes, of course.
Obviously, you must specify that the relevant price and turnaround times are significantly different from the usual ones.
Send your request form from the "Send Message".
One of our compliance officer will respond as quickly as possible.

Which guarantees are there on products?

Dear user,

All our products are 100% guaranteed.
In the case of detection of a manufacturing defect, each product will be promptly replaced.

Who do I contact in case you have problems with your product?

Dear user,

Obviously, you can go only to MG Legno Arredo.
It will be our pleasure to provide any explanation about it.

What forms of payment for orders?

Dear user,

You can pay by:
- Bank
- Bank transfer
- Mark
- Credit Postepay

Request bank details of MG Legno Arredo by visiting the "Contact", by filling out the form at "Send Message".

How are products shipped?

Dear user,

MG Legno Arredo guarantees the company takes advantage of Bartolini.

What are the delivery times?

Dear user,

delivery times for products of Wood Furniture MG is variable and depends on the extent of his command and ordered models.
In general they can vary from 20 days to 2 working.

How do I know if my order has been shipped?

Dear user,

sending your order you will be notified by our Sales Department by e-mail or telephone.

Can I track the shipment?

Dear user,

of course. Our Sales Department, at the same time to inform the sending of your products, inform you about the number of shipping (tracking number) and how they monitor it.

If the shipment involves damage to the products what do I do?

Dear user,

must sign the document of transport subject to, and contact us immediately by e-mail or telephone.

If the carrier does not find any c / o the shipping address indicated to me what happens?

Dear user,

the carrier will be able to contact you by phone and, with you, will set the date and time of delivery.
in the case appear not to be found, the courier will try again to retrieve the next day.

Can I cancel or change my order?

Dear user,

certainly, if and only if this happens on time (7 days max working).

Is possible to return the product received?

Dear user,

certainly, after serious justification. The postage / shipping are your responsibility.

Is possible to change the product ordered and received?

Dear user,

certainly, after serious justification. The postage / shipping are your responsibility.

Are the products covered by warranty?

Dear user,

of course. The warranty extends to the second type of product.

Are you able to supply spare parts?

Dear user,

Yes, definitely.

Which products are suitable for saunas and spas?

Dear user,

All our products are guaranteed for use in saunas and spas.

Which detergent is advisable to clean the product?

Dear user,

We recommend that you use water and mild detergents.